Managing Your Subscription
Ekphrastic provides self-service subscription management for the Professional plan.
You can use the available billing options to upgrade to Professional and manage an existing subscription.
Team plans are handled separately through Contact Us.
Upgrade to Professional
If you want to upgrade to Professional, use the upgrade option available within Ekphrastic.
The upgrade journey takes you through secure checkout to complete your subscription.
Once your subscription has been successfully processed, Ekphrastic updates the paid entitlement associated with your account.
Complete checkout
During the Professional upgrade process, you'll be taken to the secure checkout used by Ekphrastic.
Follow the checkout instructions to complete your subscription.
After successful checkout, your subscription information is synchronised back to your Ekphrastic account.
There may be a short period while updated billing information is being processed.
Manage an existing subscription
If you already have a self-service subscription, use Manage Subscription when you need to manage your billing.
This opens the secure billing-management experience associated with your subscription.
Use this journey rather than attempting to create another subscription for the same account.
Billing information
The billing-management experience can be used for the subscription and payment options made available for your account.
When reviewing billing information, use the current details shown in the billing experience as the authoritative information for your subscription.
This is particularly important for information such as:
Current subscription
Billing status
Renewal information
Payment details
Available subscription-management actions
Cancelling your subscription
If cancellation is available for your subscription, use the cancellation option provided through the subscription-management experience.
Your billing information will indicate the status of the subscription and any relevant end or renewal information.
Cancellation does not mean that your ROI Models, Resources and Collections are immediately deleted.
Your content and subscription state are separate concepts.
Important: Before making changes to your subscription, review the billing information shown during the process so you understand when the change will take effect.
After a billing change
Changes made through the billing experience need to be synchronised back to Ekphrastic.
After completing a subscription action, return to Ekphrastic and allow the updated billing state to be processed.
If your account does not immediately reflect a recent billing change, allow a short period for synchronisation before trying the action again.
If the problem continues, see Billing & Usage Problems.
Professional and Team are different journeys
Professional and Team do not currently use the same purchasing process.
Professional
Professional is available through the self-service subscription journey.
Use the upgrade options within Ekphrastic to begin checkout.
Team
Team is handled through a contact-led process rather than the standard self-service checkout.
If you're interested in Team, use Contact Us.
Do not expect selecting or purchasing Professional to automatically convert your account into a Team account.
Usage and your subscription
Your account entitlement determines the usage available for supported platform capabilities.
The main enforced usage areas include:
Models
AI usage
Storage
Reaching one of these limits blocks the action controlled by that allowance rather than automatically deleting your existing content.
For more information, see Understanding Usage & Limits.
Subscription access and workspace access
Subscription entitlement and general workspace access are not the same thing.
A billing or usage state may restrict specific capabilities without automatically removing all access to your existing workspace content.
For example, reaching an AI usage limit can prevent additional AI generation without deleting the Models you've already created.
Always review the message displayed by Ekphrastic to understand which particular action is affected.
Team plans
If your organisation needs Team capabilities, use the Contact Us option provided by Ekphrastic.
Team is not currently offered as a standard self-service upgrade through the Professional checkout journey.
This means you won't find a normal Team purchase option alongside the Professional checkout process.
Plan and pricing information
Use the current plan and pricing information displayed within Ekphrastic when making a subscription decision.
Commercial terms and available plans can change over time, so this help centre does not duplicate plan pricing.
This ensures that the subscription options shown within Ekphrastic remain the current source for commercial information.
If your subscription doesn't look correct
If you've recently upgraded or changed your subscription and the updated state isn't showing as expected:
Confirm that the checkout or billing action completed successfully.
Return to Ekphrastic.
Allow time for the updated billing information to synchronise.
Refresh the relevant account or billing view if required.
Avoid repeating checkout while an earlier subscription change may still be processing.
If the problem continues, see Billing & Usage Problems.
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